College: SOWELA

Department: Academic Affairs

Sub department: Information Resources & Technology

Type of Appointment: Unclassified - Administrative/Staff (Grant Funded)

Salary: {sSalary}

Duties and Responsibilities: · Hands-on work with faculty and students on Allied Health technology/training and maintenance.

· Configure and maintain MedPoint dispensers as well as associated software installs/updates.

· Maintains the Virtual reality headset system and simulators for installs/updates.

· Updates and provides support for ExamSoft medical testing software in Labs.

· Maintains Nursing Scantron units and connectivity as well as installs/updates.

· Assists with Nursing technology associated with student seminars and special events.

· Maintain and troubleshoot all Nursing simulation manikins, this would include equipment utilized with the manikin's laptop, Simpad, and patient monitors.

· Maintain and troubleshoot Nursing and Surgical technology simulation equipment including PeriopSim with virtual reality, and medication dispensing systems.

· Manage and troubleshoot camera servers (CAE Learning space) and cameras utilized in the Nursing and Allied Health areas at each campus.

· Maintain and troubleshoot campus A/V equipment, working with vendors, as needed.

· Troubleshoot and provide support for Windows 11/Mac OS.

· Troubleshoot and provide support for VR and other simulation equipment.

· Maintain and troubleshoot ghost imaging, perform imaging configurations, and maintain documentation.

· Diagnose, troubleshoot, and provide support of PCs, laptops, and printers.

· Troubleshoot network connectivity in a LAN/WAN environment.

· Install Microsoft Windows systems, Microsoft Office, and other commonly used applications.
· Install and maintain operating systems on Mac and PC systems.

· Install, troubleshoot, and support our telecommunication networks.

· Supervise and oversee projects assigned to interns and student workers.

· Document system problems and resolutions for future reference.

· Attend training/workshops for simulation equipment utilized by Nursing and Allied Health programs.

· Write and maintain system documentation.

· Other duties as assigned.

Required Education: Degree: Associate

Field of Study: Computer related field

Required Experience: Two years in a computer-related field

Required Knowledge, Skills and Abilities: Proven ability to implement client and server software.

· Experience in or ability to learn troubleshooting Nursing simulation equipment.

· Experience in or ability to learn to diagnose A/V equipment.

· Networking skills and connection diagnostic skills with server infrastructures.

· Advanced knowledge in utilizing the Internet and various social media as a communication tool

· Ability to safeguard sensitive and confidential information from intentional or unintentional disclosure.

· Proven ability to present a positive image for the college, maintain professional demeanor, provide effective customer service, with sound decision making skills.

· Proficiency in the use of standard office equipment and networked personal computers.

· Proficiency in or ability to become proficient in a variety of software, including but not limited to Office 365 apps.

· Oral and written communication skills.

· Ability to perform basic mathematical computations needed to complete job tasks.

· Skilled at planning, organizing, and prioritizing job duties to meet deadlines.

· Maintaining interpersonal professional working relationships at all levels – students, peers, and Executives.

Required Licenses or Certifications: 

Preferred Education: Degree: Bachelors

Field of Study: Computer related field

Preferred Experience: 

Preferred Knowledge, Skills and Abilities: {sTAOther9}

Benefits: As a member of the Louisiana Community and Technical College System, SOWELA has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. SOWELA is an equal opportunity/equal access employer. SOWELA is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.