College: Fletcher Technical Community College

Department: Enrollment

Type of Appointment: Unclassified - Administrative/Staff

Duties and Responsibilities: 

• This position will exhibit exceptional customer service by welcoming all guests to campus. The Attendant will ascertain the nature of the visit and ensure they reach their desired destination.

• Answers the College’s main phone line; provides answers to Tier 1 questions regarding the enrollment process, registration, billing, bookstore, and general information; directs calls as necessary to the appropriate party; manages and documents voicemails, and distributes messages as needed.

• The attendant will assist the student or guest with the virtual line check-in process when necessary and direct the student to the appropriate waiting area.

• Uses tools and technology to document traffic on campus and for phone calls.

• Notifies appropriate staff member if awaiting visitor.

• Assures applicable protocols are followed by guests, students, and employees.

• Maintains a clean, safe, and friendly environment.

• Assists with other projects as needed and other duties as assigned by management.

Required Education: Bachelor’s degree. An Associate’s degree with 5 years of experience may substitute for the Bachelor’s degree.

Preferred Knowledge, Skills and Abilities:

• Strong customer service skills
• Effective interpersonal skills and relationship-building skills.
• Good written and oral communication skills.
• Good organization skills.
• Problem-solving abilities, with attention to detail.
• Ability to work independently and efficiently.
• Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment.

Benefits: As a member of the Louisiana Community and Technical College System, Fletcher Technical Community College has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Passing pre-employment criminal background screen is required as a condition of employment. Fletcher Technical Community College is an equal opportunity/equal access employer. Fletcher Technical Community College is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities.