INTERNAL ONLY POSITION - This position will be filled by a current employee of the LCTCS Board Office
The Financial Aid Support Specialist, working with and across multiple LCTCS colleges, will be the main processing point for all incoming and outgoing student financial aid information as described in the essential responsibilities. The Financial Aid Support Specialist will be responsible for ensuring compliance with all federal, state and guarantor agency rules and regulations pertinent to the administration of financial aid.

College: LCTCS

Department: Education

Sub department: Student Affairs

Type of Appointment: Full time - Regular

Salary: Will be commensurate with Education and Experience

Duties and Responsibilities: 

Duties include, but are not limited to:

• Responsible for following the policies and procedures as defined in the Financial Aid policy and procedures manual.
• Track documents needed for packaging and reviewing applications for financial aid.
• Review, prepare and send out all communications related to document submission, verification and financial aid awards.
• Perform state grant and scholarship reporting and reconciliation procedures
• Responsible for transmitting application and correction data to and from the federal processor and electronic loan application and funds data to and from lenders or guarantee agencies.
• Originate, disburse and send in submissions for loans and Pell grant
• Performs packaging of financial aid awards according to federal, state, and institutional requirements due to changes in enrollment status, requests for changes in award, and other special revision projects.
• Monitors individual student awards, resolves data conflicts, and/or over-awards.
• Performs data entry to update Banner system to reflect tracking status of forms, update loan or work-study authorization, job information, and funds acceptance of award letters.
• Creates and maintains complex and technical databases and paper records which includes electronic transmission of information to outside agencies, data entry, interpretation of data and word processing.
• Assist in preparation of audit materials and follow up and assist colleges with compliance issues

Required Education: Bachelor's degree from an accredited institution. An equivalent combination of education and experience may be substituted for the Bachelor's degree (e.g., AA+ 3 year’s related professional experience). A minimum of an Associate's degree is required.

Required Experience: Two years of related professional experience.

Required Knowledge, Skills and Abilities:

• Ability to interpret federal financial aid programs and requirements
• Ability to comprehend, implement and follow policies and procedures
• Knowledge of state and federal regulations regarding the administration of Title IV aid.
• Experience working with Banner, NSLDS, COD and IFAP, or similar databases
• Strong interpersonal skills
• Excellent written and oral communication, and facilitation skills
• Ability to work independently
• Attention to detail
• Ability to multi-task and coordinate activities to ensure timely delivery of work product
• Proficient in the use of office software including Microsoft Word, Excel, PowerPoint, and Outlook
• Ability to lead, supervise and train team members
• Ability to maintain the highest standard of integrity and observe confidentiality
• Ability to establish and maintain good working relationships with coworkers, system office staff, vendors and others in order to meet work goals
• Must be able to work in a fast-paced environment with demonstrated ability to manage competing demands and able to deal with frequent change, delays, and unexpected events

Benefits: As a member of the Louisiana Community and Technical College System, LCTCS has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Application Deadline: October 25, 2024.

Application Instructions: Applicants for this position should submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. *If selected, applicant will be asked to provide a certified copy of transcript prior to final offer.

In accordance with LCTCS Policy #6.036, a criminal history check will be conducted on all new hires. LCTCS participates in the federal E-Verify system for identification and employment eligibility purposes. LCTCS is an equal opportunity/equal access employer. LCTCS is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit www.lctcs.edu. LCTCS is in partnership with Louisiana Economic Development FastStart.