The Senior Information Technology Technician provides all on-campus IT services to Northwest Louisiana Technical Community College as well as mentor and upskill the efforts of other IT Support staff. These IT services include desktop support, server and phone system administration, networking, security, and helpdesk support. Work Site: Shreveport. Employed at LCTCS - BR, LA

College: LCTCS

Department: Operations

Sub department: Information Technology

Type of Appointment: Full time - Regular

Salary: Will be commensurate with education and experience.

Duties and Responsibilities: 
The Senior Information Technology Technician will be, in a higher capacity as non-senior IT staff:
• Responsible for providing NLTCC IT technical support.
• Responsible for installation and maintenance of user computers and servers on campus.
• Responsible for managing and maintaining desktop and server software.
• Responsible for managing VMWare virtual server environment.
• Work with LCTCS IT staff to provide support for networking equipment.
• Assist in the development of disaster recovery for the campus.
• Responsible for nightly back-ups.
• Responsible for Office365, including creating new email accounts and configuration of users.
• Serve as the Telecommunications administrator and coordinator.
• Perform other duties as assigned.

Required Education: The successful candidate is required to have a minimum of a Bachelor’s degree in a related field.

Required Experience: 
• Two years of experience in network support.
• Experience with Microsoft Office365 desired.

Required Knowledge, Skills and Abilities:
• Strong ability to understand, configure, and support complex IT environments
• Knowledge of operating systems (Windows 10 and 11, Microsoft Server 2016, 2019, and 2022).
• Knowledge of networking (routing and switching).
• Ability to troubleshoot and resolve complex problems.
• Knowledge of general network security concepts.
• Ability to operate on a scheduled on-call basis.
• Strong written and verbal communication skills.
• Excellent customer service skills.

Benefits: As a member of the Louisiana Community and Technical College System, LCTCS has an attractive benefits package with a wide variety of benefit options. Benefits offered include retirement, multiple medical insurance options, supplemental insurances (dental, term life, disability, accident, vision, etc.), Tax Saver Flexible Benefits Plan (saves tax dollars on some child care and medical expenses), holidays (14 per year, typically includes longer break at Christmas), generous annual (vacation) and sick leave benefits and Employee Assistance Program. Specific benefits depend on job category, percent effort and length of employment.

Application Deadline: Applications will be accepted and position will remain open until filled. 

Application Instructions: Applicants for this position should submit a cover letter that addresses the outlined responsibilities, a resume, and the names and contact information for three professional/work-related references. *If selected, applicant will be asked to provide a certified copy of transcript prior to employment start date.

In accordance with LCTCS Policy #6.036, a criminal history check will be conducted on all new hires. LCTCS participates in the federal E-Verify system for identification and employment eligibility purposes. LCTCS is an equal opportunity/equal access employer. LCTCS is a State As a Model Employer (SAME) agency that supports improved employment opportunities for individuals with disabilities. For more information about the Louisiana Community and Technical College System, visit www.lctcs.edu. LCTCS is in partnership with Louisiana Economic Development FastStart.